Privacy Policy

Bucks Electrical

Website: https://buckselectrical.com.au/

Licence Number: LIC #284476C

Last Updated: 29 July 2026

1. Introduction

Bucks Electrical (“Bucks Electrical”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold, and disclose personal information in connection with our website https://buckselectrical.com.au/ (the “Website”) and the electrical services we provide across Sydney’s Eastern Suburbs.

We handle personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). By using the Website or engaging our services, you consent to the collection and use of your information as described in this Policy.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact details: name, phone number, email address, and postal or property address.
Enquiry and job details: information you provide when requesting a quote, describing the work needed, or reporting an electrical issue, including how you heard about us.
Booking and service history: details of past and current jobs, appointments, quotes, invoices, and payment records.
Property information: relevant details about the site where work is to be carried out, such as access instructions, switchboard details, or existing electrical fault information, where necessary to provide our services.
Payment information: billing details necessary to process payment for services (we do not store full credit card details; these are processed through our third-party payment provider).
Technical and usage information: when you browse the Website, we may automatically collect information such as your IP address, browser type, device type, pages visited, and referring website, typically via cookies and analytics tools (see clause 6).
Communications: records of correspondence with us, including emails, phone call notes, and messages via our contact forms or social media pages.

We do not knowingly collect sensitive information (as defined under the Privacy Act) unless it is voluntarily provided and reasonably necessary for us to deliver our services, and we will only do so with your consent where required by law.

3. How We Collect Personal Information

We generally collect personal information directly from you when you:

submit a quote request or contact form on the Website;
call, email, or message us;
book or receive a service from us;
engage with us via social media (Facebook, Instagram, TikTok, or Google);
leave a review or testimonial.

We may also collect information from third parties, such as a property manager, real estate agent, or referring party, where they engage us on your behalf, or from publicly available sources where reasonably necessary.

4. Why We Collect and Use Your Personal Information

We collect, hold, use, and disclose personal information for purposes including:

responding to enquiries and providing quotes;
scheduling, delivering, and managing our electrical services, including emergency call-outs;
processing payments and maintaining job and financial records;
complying with legal and licensing obligations, including lodging Certificates of Compliance for Electrical Work with the relevant authority where required;
communicating with you about your job, including follow-ups, appointment reminders, and after-service enquiries;
improving the Website and our services, including analysing how visitors use the Website;
marketing our services to you, where you have not opted out (see clause 8); and
meeting our legal, regulatory, insurance, and accounting obligations.

5. Disclosure of Personal Information

We do not sell your personal information. We may disclose personal information to:

our employees and subcontractors, to the extent necessary to carry out the work;
trusted third-party service providers who assist us with business operations, such as accounting/bookkeeping, payment processing, website hosting, email and SMS communication platforms, and customer relationship management (CRM) tools;
our insurers, where relevant to a claim;
relevant government or regulatory bodies (such as NSW Fair Trading or network distributors), where required by law or necessary to lodge compliance certificates;
our professional advisers, such as our accountant or solicitor, where reasonably necessary; and
any other party where required or authorised by law, or with your consent.

Where we engage third-party service providers, we take reasonable steps to ensure they handle your information securely and only use it for the purposes we authorise.

6. Cookies and Website Analytics

Our Website may use cookies and similar tracking technologies (such as Google Analytics and Google Tag Manager) to understand how visitors use the Website, improve functionality, and support our marketing efforts. Cookies are small data files stored on your device.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used; however, some parts of the Website may not function properly if you do so. Our Website may also embed content from third parties such as Google Maps and social media platforms, which may set their own cookies subject to their own privacy policies.

7. Overseas Disclosure

Some of the third-party service providers we use (for example, cloud hosting, email marketing, or analytics platforms) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure such providers handle personal information in a manner consistent with the Australian Privacy Principles, to the extent required by law.

8. Marketing and Opt-Out

We may use your contact details to send you information about our services, promotions, or updates, where permitted by law. You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails, replying “STOP” to SMS messages, or contacting us directly using the details in clause 11. Opting out of marketing will not affect our ability to contact you about a job you have booked with us.

9. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes the use of secure systems, restricted access to records, and secure payment processing through reputable third-party providers.

While we take reasonable precautions, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of information transmitted via the Website.

10. Access, Correction, and Complaints

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate, out-of-date, or incomplete information, subject to any exceptions under the Privacy Act.

If you wish to access or correct your information, or if you have a complaint about how we have handled your personal information, please contact us using the details in clause 11. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Bucks Electrical Email: stephen@buckselectrical.com.au Phone: +61 413 999 692 Licence Number: LIC #284476C Servicing Sydney’s Eastern Suburbs, NSW

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically.